Please note: we do not ship to PO boxes or freight forwarder. A physical address of a private individual must be provided to ensure delivery of your order.
Who covers the cost of duties, import fees, handling fees, forwarder charges etc?
Because every country processes imported products differently, we are unable to cover any additional fees relating to the import of products purchased from the Rubik's shop. It is the sole responsibility of the customer to cover all fees regarding the purchase of an item.
Who handles the delivery of my order?
The Rubik's shop will automatically calculate the cheapest shipping options available to you in order to provide you with a rapid and cost efficient delivery service.
All orders are processed in Canada and shipped via the Canadian postal service. The Rubik's shop does not use Federal Express, DHL, Airborne or any other carrier. Customer requests to use any other carrier than Canadian Postal Service will not be honored.
How long does it take for my order to be shipped out?
Shipments are generally sent out within 24 to 72 hours from time of order depending on the time of year and whether the order was placed over a holiday or weekend.
|
Type of shipping |
Estimate |
Trackable |
| Canadian Express Post |
1-2 business days |
Yes |
| Canadian Expedited |
3-7 business days |
Yes |
| USA small packet air |
1-2 weeks (APO addresses take longer) |
No |
| USA small packet surface |
2-4 weeks (APO addresses take longer) |
No |
USA expedited parcel
(continental US only) |
1-3 weeks (APO addresses take longer) |
No |
USA express post
(continental US only) |
3-5 business days |
Yes |
International small packet air
(includes Alaska, Hawaii and Puerto Rico) |
1-3 weeks |
No |
International small packet surface
(includes Alaska, Hawaii and Puerto Rico) |
8-12 weeks |
No |
International parcel surface
(includes Alaska, Hawaii and Puerto Rico) |
8-12 weeks |
No |
International express post
(includes Alaska, Hawaii and Puerto Rico) |
4-7 business days |
Yes |
International air parcel
(includes Alaska, Hawaii and Puerto Rico) |
1-3 weeks |
No |
All orders are processed and shipped from Canada. As such, duties, taxes, forwarder fees or custom clearance fees etc. may apply and are the responsibility of the buyer. Pricing for freight and handling does not include VAT, taxes, duties or other charges local governments or carriers may include to clear or deliver the product. Delivery times may vary dependent upon local mail carrier methods and time needed to clear customs. Because of these factors, delivery times are not guaranteed.
Can I track my order?
All orders are sent with a tracking number (providing a trackable service has been purchased) and will be provided in your shipment notification email. The tracking can be conducted using the Canada Post website.